At Peterson Quality Office, we have the products, services and people who can help you create great spaces to work in. We offer a broad range of furniture, architecture and technology products backed by extensive research and insights into how people work. We are obsessive about quality, honesty and reliability. You can trust that over the years we have built our reputation on helping make you, your project and your company, successful.
Planning and Design Services
Our account managers make it their business to understand your business. Your ideas and budget concerns are the basis for all proposals. Our experience with ergonomics and space management will help you decide which furniture systems and products best suit your specific needs and our products are designed to work well alone or with your existing furniture. Our vendors are at the forefront of providing products that are environmentally friendly to both the user and the planet.
All account managers and upper management have extensive experience with AutoCAD, a computer program that is used as a tool to help place furniture to scale in potential spaces increasing accuracy in layouts. The resulting drawings provide various furniture layout options and 3D pictures for client review. Our knowledge and experience can provide assistance in fabric and finish selections and help ensure the space is flexible, functional and aesthetically pleasing.
Ordering and Project Management
Once a design is approved, the furniture symbols utilized in AutoCAD are cross-referenced into our Hedberg pricing system increasing the accuracy of ordering and specifying. We then provide a detailed quote listing all items that will be ordered as well as the project total. The order is placed with the vendor(s) and all acknowledgments are checked to insure all items are processed correctly. We follow your order through the system and watch for any discrepancies as well as coordinate lead-times to achieve desired delivery dates. We will send periodic updates to keep you informed of your order progress. Unless direct ship is requested, product is received in our warehouse in order to be inspected. Furniture can be stored if necessary to accommodate any unforeseen delays.
Our installation crew meets and unloads all trucks and a project manager is on-site during unloading and installation. Our crew works quickly and professionally to complete your installation within any time constraints. The primary responsibilities of our installers include responding to customer needs, installing furniture, and facilitating warranty repairs. Upon completion, the project manager will walk through with you to make sure all items are satisfactory. Any freight claims or issues that arise are handled through our office.
Steelcase offers a lifetime warranty on all their products. As an authorized dealer, Peterson Quality Office takes care of any warranty issues that may arise.